Help centre
Questions, answered
How fast do you dispatch?
Same day on orders before 14:00 CET, Monday to Friday.
Do you ship internationally?
34 countries. Duties are included at checkout — no surprise bills.
Is shipping free?
Over $65, yes. Below that it is $4.90 flat.
Returns
If it does not suit you
Skincare is personal. We would rather take it back than have it sit in a drawer.
Start a returnCan I return an opened product?
Yes, within 30 days, even half used.
How long do refunds take?
Three working days from the moment the parcel is scanned back in.