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Support — the counter

How can we
help?

Documentation Install the zip, first settings, menus, metafields. My purchases Lost the download link? Get it sent back to your inbox. Refunds 14 days, no questions asked — how it works.

Frequent questions

Do the themes need any apps?

No. Mega menu, predictive search, lookbook, cart drawer, newsletter popup and cookie banner are all native to the theme. Zero apps, zero hidden monthly cost, faster pages.

Is the purchase really one-time?

Yes. You buy the current version once and it stays yours. One purchase covers one Shopify store, and bug fixes for your version are free. Major editions are optional and announced by email — never required.

Can I get a refund?

Yes — within 14 days of purchase, no questions asked. Email us with your Stripe receipt and the refund goes back to your original payment method, usually within 3 to 5 business days.

Do you install the theme for me?

Yes, and it costs nothing extra on paid themes. After buying, email the counter with your store address and grant a Shopify collaborator access — we upload the theme, set up your logo, colours, fonts and menus, and build your home page from the content you send, usually within two business days. It stays a draft until you review and publish it.

Do I need coding skills?

No. Colors, menus, sections and product metafields are all set in the Shopify theme editor. The included guide gets you running in about 10 minutes.

Which Shopify plan do I need?

Any plan — Basic and up. The theme is built on Online Store 2.0 and requires no Shopify Plus features and no paid apps.

Is the theme available in French?

The interface ships in English with a complete French translation included. Any other language can be added through Shopify’s standard translation system.

I bought a theme — where is my download?

The download page opens right after checkout, and your Stripe receipt keeps the link. Lost both? Ask for your purchases again from the account page with the email you used at checkout.

How fast do you reply?

Within 48 hours on business days. Include your store URL and, if something looks broken, a screenshot — it usually saves a full round trip.

Open a ticket

Not there?
Write to us.

Answered within 48 hours on business days. Already a customer? Use the email from your receipt — it lets us find your purchase straight away.

Prefer your own mail client? [email protected].